Last updated: 2026-08-06
Need help with Mimoon? Email us at support@mypatyapp.com. We read every message and aim to reply within 2 business days.
To help us resolve your issue faster, please include your Mimoon user ID (shown on your profile under Me), the device and iOS version you are using, and a screenshot if the problem is visual.
You can sign in with your phone number, your email address, or Sign in with Apple. If you cannot receive a verification code, check that the phone number or email address is correct and try again after a few minutes; repeated requests in a short period are rate-limited. If you are still locked out, email us with the phone number or email address on the account.
Coins are a consumable in-app purchase used to send virtual gifts to hosts. Purchases are processed by Apple through In-App Purchase and verified by our servers before coins are credited.
If a payment was charged but the coins did not arrive, reopen the app first — interrupted purchases are restored automatically on launch. If the balance is still wrong after that, email us with the date, amount, and the receipt from Apple.
Refunds for in-app purchases are handled by Apple, not by Mimoon. Request one at reportaproblem.apple.com.
Every user profile, live room, post, comment, and chat has a Report action, and you can block any user to stop all interaction. Blocked users are listed under Me › Settings › General › Blocklist, where you can unblock them at any time.
Our moderation team reviews reports and combines automated detection with human review. To report something urgent — in particular anything involving a minor — email support@mypatyapp.com with the user ID and the time it happened. See our Community Guidelines and Child Safety Standards.
You can delete your Mimoon account from inside the app at Me › Settings › Account Security › Delete Account. A shortcut is also available on the Me page, below the Log Out button. Deletion removes your profile and personal data as described in our Privacy Policy. Any unused coins are forfeited and cannot be restored or transferred.
To request a copy of your data, or to ask a question about how we handle it, email support@mypatyapp.com. Details are in our Privacy Policy.
Terms of Service · Privacy Policy · Community Guidelines · Child Safety Standards